Privacy Policy

1. Introduction

At DhatuWala (domain: dhatuwala.com), accessible from Plot No 24, Chanatoriya, Sagar, MP - 470004, one of our main priorities is the privacy of our visitors and service users. This Privacy Policy document details the types of information collected and recorded by DhatuWala and how we use it.

If you have additional questions or require more information about our Privacy Policy, please contact us directly at +91-8367553208 or via our official contact channels.

2. Information We Collect

DhatuWala collects minimal personal data required exclusively to facilitate metal scrap scheduling, doorstep pickup logistics, and commercial procurement inquiries.

• Contact Details: Full name, telephone number, and email address when submitted through our pickup request form.
• Location & Address Data: Pickup street address, area (e.g., Sagar, Makronia, Khurai), and landmark information to dispatch local vehicles.
• Scrap Material Information: Metal category (e.g., Copper, Aluminium, Iron), estimated quantities, and photographs uploaded for pre-evaluation.
• Technical Usage Data: Standard server logs including IP address, browser type, referring pages, and timestamp data for site performance optimization.

3. How We Use Your Information

We use the information we collect strictly for operational purposes, including:

• Scheduling and confirming doorstep or industrial scrap pickup appointments.
• Connecting your pickup request with authorized local procurement partners in Sagar.
• Providing digital weight receipts and transaction logs for commercial sales.
• Improving our website performance, layout, and user experience.
• Communicating critical service updates, scheduling changes, or support inquiries.

4. Data Sharing & Local Partner Network

DhatuWala operates a technology procurement layer. To fulfill your scrap pickup request, we share necessary operational details (such as your address, contact phone, and material estimate) with verified local pickup partners and drivers operating under our network.

We do not sell, trade, or rent your personal information to third-party marketing agencies. Your data is used exclusively for executing the requested recycling logistics service.

5. Security & Retention

We implement standard administrative and technical safeguards to prevent unauthorized access, disclosure, or alteration of your personal data. Service requests and transaction logs are retained only as long as necessary to fulfill legal, tax, and operational accounting requirements.

6. Your Data Rights

Depending on applicable Indian data privacy regulations, you have the right to:

• Request access to the personal information held about you.
• Request corrections to any inaccurate or incomplete details.
• Request the deletion of your personal contact records from our active database.

To exercise any of these rights, please submit a request to support@dhatuwala.com or call our support line at 8367553208.