Refund & Cancellation Policy

1. Nature of Scrap Metal Transactions

Unlike traditional e-commerce stores, DhatuWala operates primarily as a scrap procurement network where payment flows from DhatuWala (or its collection partners) to the seller upon picking up and evaluating metal materials.

Therefore, this policy covers pickup cancellations, weight discrepancy corrections, payout adjustments, and commercial return terms.

2. Pickup Booking Cancellations

• Seller Cancellation: You may cancel or reschedule a doorstep scrap pickup request at any time prior to vehicle dispatch at no cost by contacting our support desk at +91-8367553208.
• On-Site Rejection: If our pickup crew arrives and finds that materials are hazardous, unsegregated non-metal waste, or prohibited, DhatuWala reserves the right to cancel the pickup without obligation.
• DhatuWala Cancellation: We reserve the right to reschedule or cancel pickups due to severe weather, vehicle breakdowns, or safety concerns.

3. Weight Verification & Payout Adjustments

All metal weights are verified on-site using calibrated digital scales prior to financial settlement.

• Pre-Payment Inspection: Sellers have full access to view scale measurements during pickup. Once material weight and grading are agreed upon, spot digital payout (UPI/Bank Transfer) or cash settlement is processed immediately.
• Digital Payment Failure: If an instant electronic transfer fails or is delayed due to banking network downtime, DhatuWala will re-initiate the payment within 24 hours and issue a transaction reference log.
• Incorrect Payout Amount: If an overpayment or underpayment occurs due to a technical error, the discrepancy will be reconciled within 2 business days upon verification of digital weighing logs.

4. Post-Pickup Material Returns

Once material is weighed, paid for, loaded onto collection vehicles, and leaves the seller’s premises, ownership transfers to DhatuWala.

Due to immediate sorting, compaction, and processing operations at our central hub (Plot No 24, Chanatoriya, Sagar), materials cannot be returned to the seller after physical collection has been completed and payment has been issued.

5. B2B & Enterprise Advance Adjustments

For commercial plant clearances or industrial offcut contracts:

• Any advance deposit provided for industrial scrap bidding or clearance contracts will be adjusted against the final weighbridge invoice.
• Unutilized advance amounts will be refunded to the corporate client's bank account via NEFT/RTGS within 3 to 5 business days post contract closure.